Course Information

商务英语邮件写作进阶课程，夸克网盘课程。

课程介绍

本课程全面解析商务邮件写作技巧，涵盖正面沟通法则、面试感谢信模板以及客户投诉处理策略。课程重点教授如何运用正面语言打造温馨且有力的感谢邮件，如何通过三步骤有效应对愤怒邮件，并掌握向上级、同事或客户道歉的技巧。内容还包括建设性反馈的“该做与禁忌”原则、优雅的离职信写作方法及异议表达技巧，同时提升求职自荐信的吸引力，传递坏消息时的恰当用语。针对职场常见问题，课程提供无抱怨催办技巧和跨部门协调策略，并配备客户维护邮件模板与危机处理流程。适用于外贸沟通、内部协作、客户关系管理等多个场景，帮助学员提高邮件沟通能力与职业形象。

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