Course Information
Business English Email Writing Advanced Course, Quark.com course.
Courses
This course is a comprehensive analysis of business email writing skills, covering the rules of positive communication, templates for thank you letters for interviews, and strategies for handling customer complaints. The course focuses on how to use positive language to create warm and powerful thank-you emails, how to effectively respond to angry emails in three steps, and the skills of apologizing to superiors, colleagues, or customers. It also covers the "do's and don'ts" of constructive feedback, how to write an elegant exit letter and how to express disagreement, as well as how to improve the attractiveness of a cover letter and how to use the right words when delivering bad news. For common problems in the workplace, the course provides no-complaint reminding skills and cross-departmental coordination strategies, as well as customer maintenance email templates and crisis management procedures. The course is applicable to foreign trade communication, internal collaboration, customer relationship management and other scenarios, helping students to improve their email communication skills and professional image.
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